If not, I would have to pay a considerable amount for a new one, although not the full amount due to the warranty. If the Pencil stopped working on its own, my new one was completely free. The only part that made me uncomfortable was that they had a hold on my credit card, pending whether or not they found any physical or water damage. Still, it was easy to package up and the label just had to be stuck on the box. I left it a little too long and ended up dashing to my local FedEx dropoff just minutes before it closed on a day close to my deadline. You do have to send the old part fairly quickly. Not having an Apple Pencil greatly reduces the functionality of my iPad, so a short wait time on getting a new Apple Pencil was excellent. I had been under the impression I would have to wait for the shipping label and packaging, send it out, see if they could repair it, then either get the same one back or have a new one sent out. I received a replacement Pencil within a couple of days, much to my delight. I chose the mail option, as I am greatly trying to limit the amount I go out right now. The agent concluded I would need a repair or replacement, and asked me if I wanted to make an appointment at my nearest Genius Bar, or if I wanted to send it in by mail. The answers were not immediate, but since I was also working, I didn't mind the wait time in between messages. The agent was able to quickly look up my device, and asked me some questions about what the problem was, what I had tried, etc. I decided to go on Apple's website, and was able to easily navigate through the first steps, trying all their troubleshooting options before finally choosing to speak with an agent over chat. If you have any questions regarding this process, then let us know in the comments section below.As mentioned, my Apple Pencil broke within a month of purchase. There you go folks, this is how you can book and Apple Genius Bar appointment and have your iPhone, iPad, Apple Watch, Mac or any other Apple device checked. Now you will get an email from Apple confirming your appointment. Choose the Apple Store or Authorized Apple Service provider and then choose time and date of your appointment.Enter your ZIP code or city name to get a list of nearest repair options.From the next screen choose your device or enter its Serial number.If you are not already signed in, you will be asked to log in with your Apple ID.Now you will be presented with multiple options.From the pop up menu select the option that best describes the problem you are having with your device.One the next page choose the issue you are facing with your device.Click on the device that you want to book the appointment for.Using any web browser visit Apple’s Get Support page.Here are the steps for making a genius bar appointment using Apple’s website. Make A Genius Bar Appointment Using Apple’s Website Your Apple Genius Bar Appointment should now be confirmed and you will receive an email from Apple. Choose the Apple Store that is most suitable for you and then select the time and date that you want to visit.If you don’t get your nearest store type your city name or ZIP code to get an updated list. On the next screen you will be given a list of nearest Apple Stores or Apple Authorized service providers.If you don’t see it under Get More Help tap on ‘Show All’ and then tap on it. Here you need to select Bring in for Repair option. Now the app will give you support options. Tap on the one that describes your situation then best.
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